General Questions
Candy by nature is a heavy product. The size of the package depends on the product itself as items can vary in size. For visual purposes, a 5-pound bag of gummy bears may fit inside a 2-Liter soda bottle, whereas a 10-pound box of jelly beans may also fit in the same-sized container.
Although we do not have a physical location where customers can come to view or pick up products, all of our products are conveniently accessible at the Candydistributors.com website [https:www.Candydistributors.com]. Our website offers more than 6,000 products with high-quality pictures, sizes, prices, and descriptions. We also offer highly competitive shipping rates for our customers. If there are any details for a product that you need further information, please contact our friendly customer service staff at 781-335-2200.
We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:
Most of our candy products do have a shelf life of 3-6 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy if stored properly.
Shop around our website as we do offer many of our candies in different pack sizes. If you see an item in only one size, we can only ship that size. It is one way we keep our prices low.
Unfortunately, we currently do not offer samples of our candy products. You would need to contact the manufacturer of a certain candy to obtain samples.
Candydistributors.com does offer an assortment of Kosher candy products. We try to consistently update our products to ensure their accuracy especially in terms of it being kosher. We have double-checked each and every item that makes it into our kosher category, but from time-to-time, manufacturers may change the status of their products without notice. We cannot be held responsible for any inaccuracies in these terms. For more information regarding the kosher status of a product, feel free to contact a customer service representative and we’ll be glad to do some research for you.
The information listed on the product descriptions should only be used as a reference. For the safety of all candy-fans, we highly recommended that you contact the manufacturer directly to obtain allergen statements and updated ingredient listings for any concerns regarding allergies. Although the description may not state the allergen, the manufacturer would have the best knowledge on the current status of allergens for their products.
Candydistributors.com does allow you to filter on specific food groups and allergens to help you make your choices.
If you are looking for a specific type of product, please use our easy to navigate categories on the Candydistributors.com website. There you will be able to find a vary of labels including gluten-free, nut-free, dairy-free, and even sugar-free confections.
In the unlikely case an item is out of stock, Candydistributors.com will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item. In many cases we carry "like items," which are very similar items, but manufactured by different companies. We will also make you aware of these options.
There may be several reasons why the product may taste or look different than the candy you purchased at the store.
If Appearance: The product that you ordered may be manufacture by a different company- the products may have slight differences in ingredients and how they were made. For example, you might think there is only one company that produces a gummy bear, but on Candydistributors.com, we have over 15 different manufacturers of gummy bears. Please double-check that the product you are purchasing is manufactured by the same company.
If Texture: Some variances in texture may be due to the temperature of the product. For example, a gummy that was just delivered to a cold location, may be harder in texture than a gummy that has been stored in room temperature for at least 24 hours. HINT: Try to leave the product properly sealed at room temperature for a day or so, this will allow the product to rest correctly and will have that delicious taste and feel you have grown to love. Caramels fall into this category.
As a general rule of thumb, expect that most guests may take about 4oz of candy each. If you are making the goodie-bags, buy one pound of candy per three guests. You will need to pre-assort the selection prior to distributing the goodie-bags. However, for those who are setting up a candy buffet, you may want to purchase one pound of candy per two guests. This calculation will allow for the jars and containers to appear full as well as account for guests that may take more than 4oz each.
As we are trying to be a green company, we have decided not to print a catalog. If we were to print a catalog, it would be thicker than a telephone book. Every day we increase the selection of sweet products and want our customers to have all of the most updated information when they purchase at Candydistributors.com. All of our products are located on our user-friendly website. Guests are encouraged to customize the view through categories and colors to find that perfect candy for their needs. Our customer service representatives are also available to assist you with any questions or concerns you may have and will also be able to give recommendations on other similar items.
Candydistributors.com does not offer an affiliate program.
Account Related QuestionsAlthough you can checkout as a guest and not set up an account, we highly recommend that you do. The benefits of creating an account are:
It’s okay. If you are unable to log into your account, please follow the go to the My Accounts page on Candydistributors.com and select “Forgot Your Password”. Follow the prompts to reset your password. If you are still unable to access your account, please contact customer service at 781-335-2200 during business hours for assistance.
Candydistributors.com does offer both a wholesale account as well as a bulk-volume discount accounts for your everyday needs. Please refer to the wholesale account link at the bottom of Candydistributors.com for additional information or call our friendly customer service representatives regarding the opportunities to save on your everyday purchases. Once your account is approved, you will have access to the wholesale prices for Candydistributors.com
Shipping Related Questions
The speed of the delivery depends on how the order was shipped and the destination to where it was shipped. Candydistributors.com processes most orders within 24-48 business hours of confirmation of order. If you have selected a Ground/Standard/Free Shipping method, your delivery is between 3-6 business days once it has been picked up by the carrier. If you have selected a faster shipping method, your estimated delivery may be sooner. In general please give up to two weeks for delivery and plan accordingly for the delivery. If you need the candy to arrive by a specific date, please contact customer service at 781-335-2200.
Candydistributors.com does offer several shipping methods including 3-Day shipping, 2-Day shipping and Overnight shipments. Please keep in mind that Candydistributors.com reserves up to 48-hours to process the order before shipping. If you have any concerns with specific deadlines, please contact customer service at 781-335-2200
Shipping costs are based on a variety of factors including product weight and the destination of the package. Through our partnership with FedEx, we have negotiated competitive rates and we pass our savings to you.
To obtain a shipping quote, please add all of candy products you are looking to purchase into your Candydistributors.com Shopping Cart. Within the basket, there is a box for which you can input your ship-to zip code to obtain shipping quotes for all available shipping methods.
Though Candydistributors.com passes all of the savings directly to the customer, shipping at sometimes seems expensive. Shipping costs for any carrier rely heavily on three factors: the weight of the box (the heavier the package, the more expensive the cost), the destination of the package (the further away from the East Coast to ship, the more expensive the cost), and the speed of the service (the faster to deliver the package, the more expensive it may be).
At the moment, FedEx requires a physical address to make a delivery. No deliveries will be made to POBOX or APO addresses.
Yes! Candydistributors.com now ships to areas outside of the United States. Once you have all your items in your cart, go to your cart view. Under the items you'll see a button that says "Outside USA? Click Here to Checkout", click that button. This is our international check out system where you will enter your shipping information to complete your order.
To ensure that your candy arrives in great condition, we take the utmost care to package the products securely with air pillows, packing peanuts, and/or packing paper. Therefore, any packaging material and insets added into the box may make the package heavier.
We understand that customers may want the package delivered to a specific location at their residence or during a set time when they are available for convenience. At this moment, we are unable to relay these messages directly to FedEx. If you have a request, please contact FedEx Customer Care (1-800-GO-FEDEX) with your tracking number, and a care agent may be able to assist you with your request.
Picking up your order is an option available for everyone. The warehouse is located at 135 Lundquist Drive, Braintree, Massachusetts 02184. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order). Customer pick-up is available during standard business hours Monday-Friday 9:00am-5:00pm EST.
Let’s face it, no one likes melted chocolate (unless you are making chocolate fondue). We recommend storing all heat-sensitive products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will cause candy to melt. During warmer weather months, we strongly urge you to be careful when you are ordering heat-sensitive items. Candydistributors.com cannot guarantee from meltage or heat-damage. To minimize any damages, please select an expedited shipping method such as 2 day shipping. Our heat resistant packaging is only good up to 48 hours.
We do not recommend that you store chocolate or gummies in the refrigerator or freezer. Doing some may cause chocolates to develop a thin white film on the outside (called blooming). During the defrosting process, chocolate and gummies will begin to sweat and will also affect the aesthetic appearances of the candies. Although it will still taste good, it may not look too appealing.
Ordering Related Questions
Many of our guests find the checkout process on Candydistributors.com to be simplistic and easy to use; and place orders at their convenience through our automated and secure processors. But for those who prefer to place an order by phone, we can help! Please contact a customer service representative during business hours Monday-Friday 9:00am-5:00pm EST at 781-335-2200 for assistance on placing your order.
All of our customer service representatives have gone through extensive training to learn everything they can about candy, snacks and sweets. If you have any questions, we’ll have that answers! From pieces per pound to allergen statements, the Candydistributors.com customer service representative will direct you where to find the information and help you clarify any concerns you may have. Our representatives can be reached during business hours Monday-Friday 9:00am to 5:00pm EST by phone at 781-335-2200, by email at customerservice@candydistributors.com, or by LiveChat.
There is no minimum to place an order on Candydistributors.com. You have the freedom, to order as little or as much as your sweet tooth desires.
We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving your information away. We take all necessary precautions to ensure that all confidential information is transmitted through secure processors. The Candydistributors.com website is confirmed secure by both VeriSign and Norton Security.
Your contact phone number and email address are both important to Candydistributors.com for two primary reasons. If there are any questions regarding your order, we may need to contact you by phone or email. In addition, your phone number is required by FedEx in case they have any questions regarding the delivery of your package.
Please check your spam email folder to confirm that Candydistributors.com correspondences do not get lost in the mix. Candydistributors.com does not sell your email address to any other companies and will not send you junk or spam mail. If you feel that you no longer wish to receive emails from Candydistributors.com, you may remove yourself from the correspondences by clicking the unsubscribe link or emailing customer service.
At this moment, we accept all major credit cards* (Visa, MasterCard, Discover, American Express), Candydistributors.com E-Gift Cards and Paypal as standard payment. If you would like to pay by check or money order, please contact customer service at 781-335-2200 to make arrangements for your order. *For guests with international credit cards, regardless of the destination of the order, you will need to checkout through BongoUs.
At this moment, Candydistributors.com cannot accept food stamps/EBT cards for payment.
If your order was placed using a major credit card, the bank may require authorization of the actual charge amount. Once the payment has been cleared through the banking system, the pending transaction should clear your account and only one charge should appear. If you have any questions regarding the charges on your account, please contact your banking institution immediately.
Candydistributors.com offers a 100% Customer Satisfaction Guarantee. If you are unhappy with your purchase for any reason, please contact customer service and we will make all accommodations to make your order perfect. Customer Service can be reached during business hours at 781-335-2200
Please register for the Candydistributors.com Newsletter. Members that are registered for the Candydistributors.com Newsletters may periodically receive coupons and promotional information. Also follow us on Facebook and Twitter as we post discount codes for our fans. Once you have the coupon code, enter the code at checkout to receive a discount on your order.
Picking up your order is an option available for everyone. The warehouse is located at 135 Lundquist Drive, Braintree, Massachusetts 02184. Keep in mind that not all items are available for pickup at this location (some items must be shipped). If you would like to pick up your order and save on shipping costs, please contact customer service at 781-335-2200 to make arrangements. Before making your trip to visit us, contact customer service to confirm the pick-up date – you will also need to bring a photo ID that matches the billing information of the purchaser (or a give a copy of your ID to the person picking up the order).
At this time, Candydistributors.com cannot price match against any other store or web store. We do offer great low prices for many items and low shipping costs compared to our competitors.
At Candydistributors.com, we understand there may be some hoop you need to jump through to purchase candy for your event. In the case a purchase order needs to be submitted, please contact customer service during business hour to obtain the correct procedure to order. Please note that although we are able to accept the purchase order to create the order, items will not be processed or shipped until payment is received and cleared through the financial institution.
Problems with your Order?
We understand that plans change, and that orders may need to be cancelled. Please contact customer service as soon as possible. We will try as hard as possible to cancel the order before it has been processed. If the order has been shipped, the customer will assume all responsibility to return the shipment back to Candydistributors.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.
Please contact customer service as soon as possible. A duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed. If the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to Candydistributors.com in good condition. Once returned, the refund issued will be for the items shipped minus a 20% restocking fee. If the products are not returned in good condition, no refund will be issued.
As items sold on Candydistributors.com may ship from different warehouses, you may not have received all of your shipments. Please check the tracking information on your order in the My Accounts section on Candydistributors.com. Additionally, large quantity orders are typically shipped in several boxes, so you may also want to confirm that you have received all related shipments from the carrier. (You can track the status of your shipment using the tracking numbers emailed to your registered account). After confirming all of the information, if you believe that you are still missing items from your order, please contact customer service immediately – a friendly staff member will be able to assist you. Any reshipments of products will be processed using the same shipping method as the original order.
Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.
Before you panic, please make sure you have checked the original email order confirmation to verify the products that you had purchased. After confirming all of the information, if you believe the wrong product was still shipped, please contact customer service immediately – a friendly staff member will be able to assist you with returning the incorrect item at no extra cost to you and having a reshipment of the corrected item. Any reshipments of products will be processed using the same shipping method as the original order. Claims must be made within 72 hours of delivery of package. Please do not open or consume the incorrect item as this may invalid any claims being made.
Okay, let’s double check the item you received against the invoice for your purchase first. If the item purchase is the same item then this might be a match color variance (for example, if you purchased pink gummies and received a package of a lighter shade of pink gummies). Because manufacturers produce candies in large batches, the color of the finished product may appear slightly different from one batch to another. Additionally, you may want to look at the item on a different computer monitor to confirm appearance as monitor settings may alter the color of the picture being viewed. If the color appears to be extremely different than the represented item on Candydistributors.com, please contact a customer service representative for assistance. Please do not open or consume the product if you believe the product is incorrect – items without the original manufacturer seal will be void of any claim.
As part of our 100% satisfaction guarantee, we want you to be completely happy with your purchase. For any reason you are unsatisfied and would like to make a return or exchange, please contact customer service within 72 hours of delivery of your candy.
Before placing your order, we request that you please contact customer service to confirm shipping and estimated delivery dates for your order. As the dates provided are only estimates, FedEx does not guarantee deliveries regardless of the shipping method selected. Additionally, Candydistributors.com cannot be held responsible for delays in delivery that are outside out of direct control (for example, hurricanes, snow storms, traffic, etc). Please plan accordingly to ensure that your order is delivered in time.
Please contact customer service immediately if you have received a package that contains melted candy. Claims must be made within 24 hours of delivery of package.
Please check all surrounding doors at your location, sometimes the carrier leaves it at the door they think is the appropriate location. Sometimes, the carrier may also leave the package at the front desk of a building. If you are still unable to location your delivery, please have your tracking number handy and call FedEx (1-800-Go-Fedex). A FedEx representative will be able to speak with the delivery driver to inquiry where the package was left.